This section answers one specific question at a time — the kind typed into a search bar rather than read as a full guide. Each answer is short and direct, with a link to the complete guide when there is more to know. Pages are added here only once the answer has been checked against an official source.
In order of priority. Listed as plain text until each has been checked and published — see what we cover.
My status shows active but I never applied — what does that mean?
SASSA says I was paid but the money never arrived
What time does the money reflect on payment day?
There is no money in my account on the date shown
The bank account is not in my name — can I still be paid?
Can someone else collect my grant for me?
Someone applied for SRD using my ID number
I lost my SIM card — how do I get my OTP?
I am not receiving the OTP SASSA sends
Why keep these separate from the full guides?
A full guide like SRD eligibility and the means test is written to be read start to finish. An FAQ page is written for someone who already knows what they are looking for and wants the answer in the first sentence. Both cover the same verified facts — an FAQ just gets there faster, and links to the full guide for anyone who wants the complete picture.
Answers are checked the same way as every guide on this site — see how we verify.
✓Reviewed by Secure The Grant editorial team against official SASSA sources on . How we check our facts